Terms and Conditions of Service
By scheduling an appointment or utilizing our services, you agree to the following terms and conditions:
1. Service Agreement
- Honest Tech Services LLC agrees to provide a variety of technology services either at our shop or at the location specified by you during the appointment scheduling process.
- All services will be performed by trained and qualified technicians.
2. Right to Refuse Service
- Honest Tech Services LLC reserves the right to refuse service to any customer for any reason. This includes, but is not limited to, situations where the technician feels unsafe or the environment is deemed unsuitable for performing the service.
3. Appointment Scheduling and Cancellations
- A diagnostic deposit is required at the time of booking your appointment or upon dropping off your device at our shop. This deposit will be applied toward the total cost of the service.
- If you need to cancel or reschedule your appointment, you must do so at least 24 hours in advance.
- Cancellations made on the same day as the scheduled appointment will result in the forfeiture of 50% of the diagnostic deposit.
- Honest Tech Services LLC reserves the right to reschedule appointments due to unforeseen circumstances, such as technician illness or emergencies. In such cases, you will be notified as soon as possible and given the option to reschedule or receive a full refund of your diagnostic deposit.
4. Customer Responsibilities
- You agree to provide a safe and suitable environment for the technician to perform the services if the service is to be performed at your location.
- You must ensure that all pets are secured and away from the work area during the technician's visit.
- You are responsible for backing up all data on your device prior to the technician's arrival or dropping off your device at our shop. Honest Tech Services LLC is not responsible for any data loss.
5. Renters and Homeowners
- If you are renting the property where the service is to be performed, it is your responsibility to obtain any necessary permissions from your landlord before our technician arrives.
- Honest Tech Services LLC is not responsible for any damages that occur as a result of our services being performed in rented properties. Any such damages are the responsibility of the customer.
6. Possession of Devices
- When your device is in the possession of Honest Tech Services LLC, either at your location or at ours, we will take reasonable precautions to protect your device. However, Honest Tech Services LLC is not liable for any data loss, theft, or damage to the device beyond our control.
7. Data Storage Policy
- Honest Tech Services LLC may temporarily store backup data from your device on our servers during the service process. These backups will typically be deleted once the service is complete, and in no case later than 24 hours after the device is picked up.
- For customers who request data recovery or choose to utilize our data storage services, we will store your data for the agreed-upon duration. If there is a failure to pay for data storage services, the data will be deleted 60 days after the first missed payment.
- You are responsible for notifying us if you wish to retrieve this data before the deletion period expires.
8. Abandoned Devices
- Devices left with an outstanding balance or not claimed within 90 days of notice of completion will be considered abandoned. Honest Tech Services LLC will make reasonable attempts to contact you during this period.
- After 90 days, abandoned devices will become the property of Honest Tech Services LLC, and we reserve the right to sell, recycle, or dispose of the device at our discretion.
9. Liability
- Honest Tech Services LLC will not be held liable for any damage to property or injury to persons caused by the technician unless such damage or injury is due to the technician's gross negligence or willful misconduct.
- In no event shall Honest Tech Services LLC be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided.
10. Warranty
- Honest Tech Services LLC offers a limited warranty on parts and labor for a period of 180 days from the date of service. This warranty does not cover issues caused by misuse, abuse, or unauthorized modifications to the device.
- Honest Tech Services LLC provides a one-year warranty on custom-built computers from the date of purchase.
- Honest Tech Services LLC will assist with other warranties to the best of our ability.
11. Privacy
- Honest Tech Services LLC respects your privacy and will only use your personal information for scheduling and service purposes. Your information will not be shared with third parties without your consent, except as required by law.
12. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of the State of California. Any disputes arising from these terms and conditions shall be resolved in the courts of Humboldt County, California.
13. Modification of Terms
- Honest Tech Services LLC reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes. Continued use of our services after any modifications indicates your acceptance of the revised terms.
14. One-Year Review
- By accepting these terms and conditions, you acknowledge that your agreement will be reviewed on an annual basis. After one year from your initial acceptance, you will be required to agree to the updated terms and conditions for continued use of Honest Tech Services LLC's services.
By scheduling an appointment or utilizing the services of Honest Tech Services LLC, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions