TERMS OF SERVICE
Last Updated: March 19, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer" or "you") and Honest Tech Services, LLC ("Company," "we," "us," or "our"). By scheduling an appointment, using our services, purchasing products, or otherwise engaging with Honest Tech Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our services or proceed with any engagements.
1. DEFINITIONS
For purposes of this Agreement:
1.1 "Services" refers to the technology-related solutions provided by Honest Tech Services, including but not limited to repair, installation, consulting, maintenance, troubleshooting, and technical support, whether performed onsite, remotely, or at our premises.
1.2 "Customer" refers to any individual, business, or entity engaging Honest Tech Services for its offerings.
1.3 "Appointment" refers to a scheduled service request, whether booked online, via phone, or in person.
1.4 "Agreement" refers to these Terms of Service and any policies incorporated by reference.
2. SCOPE OF SERVICES
Honest Tech Services provides a range of technical solutions, including but not limited to:
Computer and network repair, setup, and maintenance;
Onsite and remote IT support;
Business technology consulting;
Hardware and software installation;
Network security and data protection services.
Services are provided on an "as-is" and "as-available" basis. Honest Tech Services does not guarantee uninterrupted access to services and shall not be held liable for any downtime, errors, or service interruptions beyond our control.
Honest Tech Services reserves the right to modify, suspend, or discontinue any aspect of its services at its sole discretion, with or without notice.
3. APPOINTMENTS AND SERVICE TERMS
3.1 Customer Responsibilities
Customers engaging Honest Tech Services agree to:
Provide a safe, clean, and accessible work environment for our technicians;
Secure and restrain pets or any potential hazards;
Ensure proper access to equipment, workspaces, and permissions for service;
Back up all critical data before service. Honest Tech Services shall not be responsible for any data loss incurred during service.
3.2 Cancellations and Rescheduling
Appointments must be canceled or rescheduled at least 24 hours in advance. Failure to provide such notice may result in forfeiture of any applicable deposit.
Same-day cancellations are subject to a 50% forfeiture of the diagnostic deposit. If Honest Tech Services must reschedule due to unforeseen circumstances, the customer may choose to reschedule or receive a full refund of any diagnostic deposit.
3.3 Right to Refuse Service
Honest Tech Services reserves the right to refuse, discontinue, or terminate service if:
The environment is deemed unsafe, unsanitary, or unsuitable for service;
The customer or individuals at the service location engage in threatening, harassing, or disruptive behavior;
The requested service exceeds Honest Tech Services’ professional or legal capabilities;
The customer fails to comply with these Terms.
In such cases, Honest Tech Services is not obligated to issue a refund.
4. DEVICE HANDLING AND STORAGE
4.1 Device Protection and Liability
Honest Tech Services will exercise reasonable care in handling customer devices. However, we shall not be held responsible for damages, malfunctions, or failures not directly caused by gross negligence or willful misconduct.
4.2 Abandoned Devices
Devices left unclaimed 90 days after service completion shall be deemed abandoned. Honest Tech Services reserves the right to dispose of, resell, or recycle abandoned devices to recover costs associated with storage and service.
5. ESTIMATES, PRICING, AND MODIFICATIONS
5.1 Estimates
All estimates provided by Honest Tech Services are based on an initial assessment and are subject to change. Final pricing may vary due to unforeseen issues, additional labor, or changes requested by the customer.
5.2 Project Modifications
Any modifications to the scope of work must be submitted in writing. Honest Tech Services reserves the right to adjust timelines, pricing, and availability based on requested changes.
6. DATA PRIVACY AND SECURITY
6.1 Temporary Data Handling
Customer data temporarily stored during service shall be deleted within 24 hours following service completion unless otherwise agreed in writing.
6.2 Confidentiality
Honest Tech Services maintains strict confidentiality regarding customer data and business information. However, we shall not be liable for breaches, leaks, or unauthorized access caused by external threats, third-party actions, or unforeseen cyber incidents.
6.3 Long-Term Data Storage
For customers opting for long-term data storage services, data shall be retained only while fees are current. Unpaid storage fees exceeding 60 days may result in permanent deletion of stored data.
7. LIABILITY AND INDEMNIFICATION
7.1 Limitation of Liability
To the fullest extent permitted by law, Honest Tech Services shall not be liable for:
Loss of data, files, or software resulting from service;
Business losses, revenue loss, downtime, or incidental damages arising from service delays or failures;
Any consequential or indirect damages, including loss of reputation, loss of contracts, or third-party claims.
7.2 Customer Indemnification
The customer agrees to indemnify, defend, and hold Honest Tech Services harmless from any claims, losses, damages, or expenses arising from:
Faulty equipment provided by the customer;
Misuse of Honest Tech Services' intellectual property, documentation, or proprietary solutions;
Unauthorized third-party use of services provided.
8. INTELLECTUAL PROPERTY
All tools, software, documentation, methods, and techniques developed, used, or provided by Honest Tech Services remain the exclusive property of Honest Tech Services. Customers are prohibited from copying, modifying, or redistributing any intellectual property without prior written consent.
9. FORCE MAJEURE
Honest Tech Services shall not be liable for failure to perform obligations due to circumstances beyond our control, including but not limited to:
Natural disasters, fires, or extreme weather;
Cyberattacks, data breaches, or technical failures;
Government actions, labor disputes, or pandemics;
Power outages or supply chain disruptions.
10. DISPUTE RESOLUTION AND GOVERNING LAW
10.1 Informal Resolution
Both parties agree to make good-faith efforts to resolve disputes informally before pursuing formal legal action.
10.2 Arbitration
If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in Humboldt County, California, under the rules of the American Arbitration Association. This section does not prevent either party from pursuing claims in small claims court.
10.3 Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California.
11. MODIFICATIONS TO TERMS
Honest Tech Services reserves the right to update, modify, or amend these Terms at any time. Continued use of our services constitutes acceptance of any updated Terms.
12. CONTACT INFORMATION
For any inquiries or concerns regarding these Terms, please contact:
Email: support@mc.honesttechservices.com
Phone: 707-440-3438